FAQ

Q: How do I place an order?
A: Step 1. Create an account by signing up on our wholesale signup form. A sales representative will review and approve your account. Once approved, you will receive an email and you will be able to log in to access pricing. You can also request a physical catalog and price list in the mail. Step 2. Browse our products online and add items to your cart to build your order. You can also place your order by phone. Step 3. Once your order is placed a sales representative will be in touch to finalize your order and provide payment and shipping information. 

Q: Do you make drop shipments?
A: We now offer drop shipping on select items from our FeatherStone Line of lightweight pottery. There is no minimum order dollar amount for FeatherStone drop shipping. All other products are not available for drop shipping.

Q: How do I view pricing?
A: Our pricing is only visible to authorized dealers with a wholesale login. To access pricing, fill out the form on our wholesale signup page. Once your account is approved by a sales representative, you will be able to log in to view pricing. 

Q: How do I view your catalog?
A: Our catalog is available to view online or you can fill out this form to request a catalog be mailed to you. 

Q: What is the minimum order for shipment?
A: A minimum of $750 is required for us to ship.

Q. How can I contact a sales representative?
A. You can contact us by calling 561-697-9377. Send us a fax to 561-697-4231. Or email us at sales@thepotterypatch.com.

Q: Where does the pottery come from?
A: We import our pottery directly from our factories in Mexico, Italy, Spain, Vietnam, and other Asian countries.

Q: What if I just want to buy one or a few items?
A: Our authorized dealers are located all over the US. Use our store locator to find the closest retailer to you.

Q. What are your pots made out of?
A. Our ceramic pots are made of lead-free clay. We also offer lightweight pottery made from various mixtures of resin, fiberglass, and natural materials such as stone. You have the option to choose products by material category or filter by material when browsing our products.

Q. Are your pots frostproof?
A. Many of our outdoor pots are frost-proof but first check with a sales representative if you live in an area where frost is a concern. They will be able to tell you exactly which pots are best suited for your location.

Q. Are there special care instructions for Chimeneas?
A. Do not light a fire in your Chimenea if it is wet, or if it is below 35 degrees Fahrenheit, this may cause it to crack. For more information see our Chimenea care guide.

Q. Do I have to buy parts for my fountain separately?
A. No, all our fountains come with a pump and the necessary tubing. For more information see our Fountain care guide.

Q. Are direct container sales available?
A. Yes, you can speak with a sales rep. to make a custom order and have a container shipped to you direct.

Q. Can I buy just one item from a set?
A. Unfortunately we cannot break sets to sell individual pots, but check with our re-sellers near you to see if they carry the product you’re looking for. You can use our store locator tool to find the locations closest to you.

Q. Where can I find shipping information?
A. See our shipping information here or contact a sales representative. 

Q. How do I care for my Chimeneas?
A. Chimenea Care & Maintenance Guide

Q. How do I care for my Fountain?
A. Fountain Care & Maintenance Guide

Have more questions? Contact us